FAQ

What is ETCH?

ETCH is a modern luxury streetwear brand built on restraint, intention, and permanence. We create minimal, commanding pieces for those who move deliberately.

Where is ETCH based?

ETCH is based in the United States and built with a focus on elevated design, clean silhouettes, and intentional everyday wear.

Are ETCH pieces made to order?

Yes. Many ETCH pieces are made to order, meaning production begins after your purchase is placed. This allows us to reduce waste and keep each release intentional.

How long does production take?

Production times may vary depending on the garment and order volume. If an item is made to order, please allow additional time before shipment.

How long does shipping take?

Shipping times depend on your location and the selected shipping method. Once your order ships, tracking details will be sent to the email used at checkout.

Will I receive tracking information?

Yes. Once your order is dispatched, you will receive tracking details so you can follow your shipment.

Do you ship internationally?

Yes, ETCH may offer international shipping depending on the customer’s location. Shipping rates and availability will be shown at checkout.

How do I know what size to order?

Each product page includes a size guide where available. We recommend reviewing the measurements before placing your order to ensure the best fit.

What if I order the wrong size?

Please review the return and exchange policy before purchasing. If exchanges are available for your item, instructions will be provided through our support process.

Can I cancel or change my order?

Orders may only be changed or canceled before production or fulfillment begins. Contact us as soon as possible if you need help with an order.

Do you accept returns?

Return eligibility depends on the product type and condition. Items must be unworn, unused, and in original condition to be considered for return.

Are made-to-order items returnable?

Made-to-order items may have limited return eligibility because they are produced specifically after purchase. Please review each product page and our return policy before ordering.

What payment methods do you accept?

Available payment methods are shown at checkout and may include major cards, digital wallets, and other supported payment options.

How do I use a discount code?

Enter your discount code at checkout before completing your purchase. Only one discount code may be used per order unless otherwise stated.

Can I use multiple discounts at once?

Discounts cannot always be combined. If a code does not apply, it may be due to product exclusions, order minimums, or promotion limits.

How do I contact ETCH?

You can contact us through the contact form on our website or by using the support email listed on our store. Please include your order number if your message is about an existing purchase.

How should I care for my ETCH garments?

Follow the care label attached to each garment. To preserve the piece, we recommend washing gently, avoiding harsh heat, and storing with care.

Will sold-out items restock?

Restocks are not guaranteed. Some ETCH pieces may return, while others may only be released in limited production runs.